Are you experienced in supporting adults and young people to help them be as independent as possible? Elliots Hill Care is looking for a Deputy Team Leader within the Community Outreach team, part of our domiciliary offering. The role will involve managing the team alongside the Team Leader, and driving the service delivery forward to ensure our service users are independent, happy and fulfilled.
Job Title: Deputy Team Leader
Contract: Permanent
Hours: 37.5 hours per week
Location: Community-based role covering Pembrokeshire, with admin hours based in Milford
Rate of pay: £12.61, increasing to £12.99 whilst deputising for the Team Leader, with additional benefits.
DRIVING LICENSE ESSENTIAL
What We Offer
- Competitive rates of pay
- Refer a friend scheme – up to £200!*
- Competitive Mileage allowance
- In depth training package and induction program with state-of-the-art online training
- Career progression – fully funded QCF Level 3 and 5 opportunities
- Free uniform
- Full Personal Protective Equipment
- Early Pay – access your pay as you earn it
- Cycle to Work scheme
- Eligibility for Blue Light card discount card
- Christmas pay enhancements and annual pay reviews
- Mobile applications to reduce paperwork
About Us
Elliotshill was established in 1988 at the existing Residential home in Haverfordwest. Over the past 35 years our services have expanded to include Community Outreach and Supported Living.
We specialise in personalised support for adults with learning disabilities, mental health issues, acquired brain injury, challenging behaviours, and complex needs.
With a team of over 200 support workers, we cover all of Pembrokeshire, caring for individuals who need help with their day to day lives, either in their own home, shared accommodation or in the community.
Our person-centred approach aims to promote independence, and our dedicated support workers are passionate about helping individuals lead fulfilled lives and achieve positive outcomes regardless of their presumed abilities.
Our staff are uniquely placed to benefit from our extensive in-house training services and expertise, which is now the leading care training provider in West Wales.
About the role
Community Outreach is a domiciliary service provided by Elliots Hill for anyone who feels they need support and help with their day to day lives. Community Outreach can be offered at an individual’s home or in the community throughout Pembrokeshire.
The Deputy Team Leader will support the Team Leader to provide the day-to-day management of a team of Support Workers within our Community Outreach team, to ensure a quality service delivery in accordance with the organisation’s strategic objectives, policies and procedures and those of the Care Inspectorate Wales (CIW). The role involves direct support to our service users, but has additional responsibilities to help organise and manage the team.
This includes (but it not limited to):
- Continuously monitoring the service delivery in conjunction with the Team Leader and Area Manager
- Conducting customer reviews
- Ensuring Support Workers follow all company procedures
- Arranging the introduction and reception of new customers
- Carrying out administration tasks such as keeping records up to date and completing checks
- Planning and managing staff rotas
- Assisting with the inductions of new starters
- Promoting employees’ learning and development
- Carrying out regular supervisions and appraisals
- Ensuring team attendance and completion of required training courses
About You
Education & Qualifications:
- Social Care Wales registered
- Working towards relevant Domiciliary Care Senior Worker / Supervisor (services for adults) qualifications
- Ideally relevant Domiciliary Care qualifications required for services for children and young people
- Full driving licence and use of own car for general business use and to support Service Users/Clients
Knowledge, Experience, Skills & Abilities:
- Experience of managing and supervising staff (desirable)
- Experience of person-centred planning, developing comprehensive care plans that address the physical, emotional, and social needs of clients (desirable)
- Experience of working in a supported living/independent living setting
- Experience of working with learning disabilities, mental health, acquired brain injury and challenging behavioural needs
- Experience of working with local authorities (desirable)
- Multi-site experience (desirable)
- Knowledge of regulatory requirements and standards governing domiciliary/supported living/residential care services (desirable)
- Experience of managing rotas
- Good level of general IT knowledge and keyboard skills across a range of packages including Microsoft Office (Excel, Word, and Outlook), databases (data entry and report generation), ability to learn quickly and troubleshoot problems independently is essential
- Good written and oral communication skills
- Good numeracy skills
- Excellent interpersonal and customer service skills
- Ability to quickly establish credibility with both management and employees
- Ability to maintain confidentiality
- Ability to work as part of a team and independently and problem solve
- Proactive and ability to use initiative
- Ability to work under pressure and to deadlines
- Flexibility with ability to prioritise
- Ability to deal tactfully and professionally with colleagues
- Attention to detail and accuracy
- The ability to speak Welsh and respond to basic correspondence in Welsh with candidates and staff (desirable)
Competencies:
At The EH Group we have staff with a wide range of capabilities and behaviours. We have grouped these capabilities and behaviours under six Core Competencies which reflect our Values and ensure that we are a business that supports equality, inclusivity and diversity. It is our aim to focus on cultivating the relevant competencies for each individual, to support a culture where respect, integrity and safety are paramount and that all our staff are happy, work collectively and are able to reflect, learn and continuously improve.
The Core Competencies relevant to this role, at the Standard/Management Level, are:
Communication
Level 2
- Communicates complex information in a clear, concise and articulate manner.
- Determines the most effective method of communication to team members, stakeholders, peers and individuals.
- Provides actionable constructive feedback.
Working together
Level 2
- Creates processes and procedures and develops behaviours to support equality, inclusion, collaboration and team working.
- Delegates effectively.
- Monitors team performance effectively and efficiently.
Focus on the individual and their representatives
Level 2
- Ensures compliance with regulatory requirements around individuals and their stakeholders.
- Develops plans, processes, procedures and service enhancements to solve problems facing the individual and their representatives.
- Balances focus on individuals and their representatives with other business needs.
Operational excellence
Level 1
- Takes responsibility for their actions.
- Adopts a solution-based approach.
- Seeks help from peers and leaders.
Continuous improvement
Level 1
- Is willing to learn.
- Embraces change and improvement.
- Takes pride in what they do.
Leadership
Level 1
- Prioritises well.
- Deals with conflicts and challenges in a constructive way.
- Acts as a mentor, coach, and educator, leading by example to motivate themselves and peers.
The EH Group Values:
Caring
Our principal focus is people.
Being supportive and caring with everyone we work with is why we are still here after so many years. We put the person at the centre of all we do and make sure that at the fundamental level we care about the individual. We care about the people we work for and the team we work with.
Happiness
Being happy makes the lives of our team and customers better.
Being happy is important. Everyone is entitled to be happy – in their home, where they work and in the things they do. The people that support our customers are also entitled to be happy and by treating our team with respect and fairness and giving them opportunities to grow and succeed we engender a happy and vibrant organisation.
Integrity
We act with integrity at all times and always do the right thing no matter how difficult that may be.
Acting with integrity makes us who we are. We hold ourselves to high moral and ethical standards and always take responsibility for our actions. We believe it is right that anyone we work with knows exactly what they can expect of us. We are transparent, open, and accountable.
Learning
We embrace change and always want to learn more.
We believe that no one can ever stop learning. We constantly review how we are doing so that we can build on the good and change anything that is not up to scratch. We pride ourselves on being a learning organisation, building an ever evolving innovative and change embracing culture.
Pride
We know we are good at what we do and are proud to be a part of an organisation that pursues excellence.
We are justifiably proud of what our Company does, what we have achieved and where we are going. Our customers and staff are proud to be part of the team and what it means. We are proud of the high-quality service we deliver to our customers and proud of the team culture our staff thrive in.
Join our dedicated team at Elliots Hill and be a key part in transforming lives in our community, encouraging people to lead independent and fulfilling lives.
How To Apply
Please complete the application form through our website – https://elliotshill.co.uk/vacancies/
Full job description available – email recruitment@theehgroup.com.
CLOSING DATE: we will be reviewing applications on a continuous basis
Applicants are required to have the right to work in the UK, and documentary evidence will be requested at the interview stage. Employment is subject to a full employment history and at least two satisfactory references and an Enhanced DBS.
*T&Cs apply
How to apply
Click ‘Apply Now’. We will then be in touch to complete a few screening questions, before organising an interview.
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